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If you love interacting with a diverse range of people and are eager to go ahead and help them in sorting out their
problems, then you can definitely take up this career with us!
We expect a mix of technical and customer service skills, and to be passionate about technology and helping people.
Stefanini offers consulting services, solution development and integration, Business Process Outsourcing,
application and infrastructure outsourcing, and more. With support in 32 languages and the flexibility of a
global company, Stefanini is focused on efficiency and meeting unique regional needs.
In Stefanini we believe in the strength of technology as a way for companies to revolutionize and the
power of people to maximize its impact. That is why Stefanini delivers solutions and innovation around
the world. After all, technology may be important, but you are the one changing the world
For our location in Krakow, we are looking for talented people to make a real contribution to our business as:
Support with fluent Czech/ Slovak
+Provide support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.
+Log all service requests into the company service call tracking system
+Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
+Follow-up on closed service requests to insure customer satisfaction
+Assist in training initiatives to new and current employees
+Fluent both spoken and written Czech/ Slovak
+High standards in both written and spoken English (min. B2 level - work proficiency)
+Knowledge of computer systems and related hardware is an asset
+Working knowledge of operation and use of personal computers, utilizing Microsoft Office Suite, the Internet browsers, e-mail systems, etc.
+0-2 years’ experience in a similar position will be an asset
+Eager to learn new technologies
+Attention to details
+Must be a problem solver
+Positive, can do attitude and ability to work in a team
+Strong communication skills
+Full time job, stability of employment
+Competitive salary package
+Private medical healthcare
+ITIL based career paths
If you would like to apply for this job and you would like to work in Krakow/Poland, please send your CV to firstname.lastname@example.org
For more information about Stefanini, please have a look at our website: www.stefanini.com