Temat: Praca w Tr├│jmie┼Ťcie z j. francuskim !

Customer Service Representative

Gi Group is one of the worldÔÇÖs leading companies providing services for development of the labour market. The Group is active in the fields of temporary and permanent staffing, search and selection, HR consulting and training, as well as in a variety of complementary activities.

Currently for our Client, an international outsourcing company we are looking for Candidates interested in working at the position Customer Service Representative with Fluent foreign language skills (English/ Spanish/ German / Italian or French).

Employment type: permanent

Location: Gdańsk

Salary: Competitive

Languages:  English/ Spanish/ German / Italian or French

Reference number: CSR/2015

Person hired on this position will be responsible for:

ÔÇóActing as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries;Reading from scripts.Handle changes in policies or renewals;
ÔÇóResolving product or service problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution based on the daily activities related to: inbound and outbound telephones, e-mails, internet repair requests, chat customer service);
ÔÇóOpening customer accounts by recording account information.
ÔÇóInformation supervising and tracking to close - including repair and return goods.
ÔÇóRecommendation potential products or services to management by collecting customer information and analyzing customer needs;
ÔÇóPreparing product or service reports by collecting and analyzing customer information.
ÔÇóContributes to team effort by accomplishing related results as needed.
ÔÇóEnsure high quality of services potential customers by answering product and service questions; suggesting information about other products and services.


ÔÇóFluent knowledge of German / Spanish / Italian or French is a must (C1);
ÔÇóCommunicative English Skills (B2);
ÔÇóVery good Customer Service skills and Client-focus attitude;
ÔÇóExperience in Call Center or work with Household Appliances (service and sales) would be an asset.

Customer Service Representative Skills and Qualifications:

Customer Service, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking and Communications Skills;

We offer:

ÔÇóPrivate Medical Care package;
ÔÇóCo-funding Multisport Card;
ÔÇóHighly professional, multilingual and dynamic environment;
ÔÇóOpportunity to demonstrate your own initiatives;
ÔÇóPossible relocation to another country based on foreign languages (English/ Spanish/ German/ Italian or French).

Opportunity is waiting ÔÇô apply today!

Please, send us or submit your CV with Reference Number: CSR/2015 to following email address praca.gdansk@gigroup.com

Please include the following statement in your application: ÔÇťI hereby give consent for my personal data include in my offer to be processed for the purposes of recruitment , in accordance with Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)ÔÇŁ.


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